Paying Etiquette

I am more likely to help a client with their money issues if they keep me informed. Like unexpected travel because of death or injury, hospitalization, car accident, levied, job loss. I understand stuff happens. On the other hand, if you avoid me when I call to see when you can pay your bill to make you current. I don't want to be hard and demanding on getting your payments, but if you avoid me you really leave me with no other choice.